Gloria Ferris

one woman’s view from a place by the zoo in the city

Network Solutions solves its cash flow problems on clients’ backs

with 59 comments

We hold eight domains through Network Solutions. We renew each of them annually for $37.99 apiece. When we renew, we do so on a voluntary basis, paying right before the renewal date. None of the accounts was on auto-renew. Until just now.

This morning, we received and email notice thanking us for our payment on one of the domains with a 9/23/2012 renewal date. We thought this irregular. Going online, we were amazed to find that each of our domains has been switched to auto-renew. Online, somebody from Network Solutions offered to chat, until they found I needed service. Then, they referred my to the land of perpetual hold.

When I finally reached the support person, I thought I was B’rer Rabbit, trying to engage the Tar Baby. Our conversation was oblique at best. I did extract from her the fact that I was talking to her in the Philippines. I kept repeating what I wanted; she kept repeating her canned lines. All I wanted was to know how the accounts had shifted to auto-renew and to have the money sent back to the account whence it came.

I was due a call from the Network Solutions supervisor within 1-2 hours, not later than 12:30 PM this afternoon. It is about three hours past that, so I am putting this out for public consumption.

Has anybody else had similar problems?

If so, were they ever resolved? How?

Are these unauthorized changes to the clients’ accounts fraud, or theft?

What mechanisms do we in the USA have in place to enforce honest business dealings from this sort of vendor?

Written by Gloria Ferris

August 23rd, 2012 at 2:24 pm

Posted in dialogue,ethics

59 Responses to 'Network Solutions solves its cash flow problems on clients’ backs'

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