Gloria Ferris

I caught a snippet of the glitch that caused double billing to some Giant Eagle customers if they had the misfortune of shopping for groceries on December 14th last evening on TV, but learned more from the on-line Crain’s Business article today.  I experienced this SAME thing years ago, and am rather amazed that it still happens.  I guess though in this world of electronic dispatching of funds it is feasible. What I found more disturbing was my encounter with the employee who shrugged her shoulders, said “these things happen, we will credit your account”.  No apology, no smile, no thanks for doing business-NOTHING!  I VERY seldom shop at Giant Eagle nowadays.  I am a firm believer that customer service can make or break  a business.  I was a bit disappointed to hear that again it was shoppers who had to tell the store they had a problem, and that there was no public apology released by a Giant Eagle Official.  I guess some things never change.

Well, like I said I don’t shop at Giant Eagle, but when I heard yesterday that there was a display of Great Lakes Christmas Ale sitting on the floor in an UNREFRIGERATED display I had to see it for myself.  Sure enough, there it sits on display with no refrigeration.  Do I care?  Not at all.  My local beverage store was the recepient of additional cases of Christmas Ale because Giant Eagle doesn’t seem able to sell it, and they didn’t want or need any more.  So, I have plenty of Christmas Ale for family and friends.  I do feel sorry for unsuspecting buyers who do not realize that the ale will not be at its best if not continually chilled.  In my mind, just one more reason to BUY LOCAL.