Gloria Ferris

So three weeks ago, Tim bought a headset through SkypeMart.  He was told the item would ship within two to three days.  We have yet to receive the item.  We decided to cancel the order.  CAN’T DO IT!!!  The email we received confirming the order says “do not reply to this email”  Any questions or problems call 1-888-888-9562.  So What is the problem?  The phone number does not work.  You call it and you receive that very fast busy signal. 

So today I decided to track down another number for the Skype organization, and lo and behold, a communications company that has no numbers!  I found the list of executives but no phone numbers, no emails, no way to contact this organization.  You click on “help” and it tells you that you will be transferred to the proper area for your specific problem.  And then, the loop begins.

This whole experience had me thinking that maybe this whole thing was a global scam, and my goodness, they have our credit card information and we paid for one year of this service and now there is no service, and how many other people have been taken in by this global scam, but then,  I came back down to earth and figured that I am just not looking in the right place for the information I need to contact these people.  I am now a rational human being once again, but I am still no closer to contacting these people.  I looked up the Wikipedia entry and found that ebay bought the business in 2005.  So I went to that site still no luck with finding phone numbers or emails to any corporate member so that I could get my problem resolved.

Is there to be no customer service in the world?  Has the corporate culture of America of “it is all about sales, forget the customer” permeated the world? I am very sad today because my world just got bleaker.

This entry was posted on Thursday, February 1st, 2007 at 10:51 am and is filed under developing community, growing an economy, quality of life. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.